Tailor-Made Travel Experiences

Terms and Conditions

Terms and conditions for Thematic Tours (for hourly tours up to one-day tours)

Pricing

Our prices are subject to change without notice. Customers that have already made a purchase are not obliged to pay the difference in case of an increase in prices. Athens Insiders are not liable for refunding the difference in the case of price reduction.

All prices provided are on a per person basis unless otherwise stated.

Children up to 12 years of age participate for free. Persons over the age of 12 are obliged to pay the adult rate.

Prices include local taxes. Prices do not include tips, personal expenses or personal insurance.

Booking & Confirmation

Every customer is responsible for providing accurate information during the booking process. When a booking has been made through our website, customers will receive confirmation and voucher via email. This document must be saved as evidence of purchase and be presented on the day of the tour. Athens Insiders reserves the right to refuse service to any customer without a voucher.

Users are advised to check the details of the booking and should inform Athens Insiders immediately of any errors. Changes may be made up to 48 hours after booking.

Payment

All tours booked through the website of Athens Insiders are paid for via Paypal. Upon receipt of the payment Athens Insiders will issue a voucher and send it via email. The voucher must be printed, as proof of purchase, and be presented on the day of the tour.

Cancellation and Refund Policy

Athens Insiders allow for the eventuality that a customer may need to change or cancel an agreed service. Changing the date of a tour will incur no penalty, providing notification is received at least 5 days prior to the scheduled tour and providing other are dates available.

Otherwise, our cancellation policy applies.

  • More than four days prior to the scheduled tour: Full refund, excluding 15% for administrative and credit card fees
  • 2-4 days prior to the scheduled tour: 50% refund
  • 24hrs prior to the scheduled tour: No refund
  • No show: No refund

Refunds will be returned within 30 days of the cancellation date.

Should Athens Insiders need to cancel a tour, any payments will be fully refunded.

Punctuality

Customers should adhere to the time on their voucher. If a customer does not arrive on time, Athens Insiders will consider this a no-show, the tour will be cancelled and no refund will be provided. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.

Insurance Policy

Allianz Hellas Insurance Company S.A. certifies that “INSIDERS TRAVEL EXPERIENCES” is insured by our Company against Third party Liability for Bodily Injuries or Death (including compensation for pain and suffering, moral distress) or Material Damage to third parties, which may occur during organized activities in Greece by the insured and which are caused by negligent acts or negligent omissions of the insured, according to the terms and conditions of our policy No 20009932.
It is also covered Bodily Injuries or Death caused by food poisoning during Cooking Courses organized by the insured.

“INSIDERS TRAVEL EXPERIENCES” is not responsible or liable for loss, damage or theft of luggage or personal belongings, illness, disappointments or frustrations while on tour, nor is “INSIDERS TRAVEL EXPERIENCES” responsible for any type of trip interruption due to weather and other unforeseen circumstances To avoid charges for cancellation due to covered reasons, we highly recommend the purchase of comprehensive trip insurance.

Should you wish to purchase travel insurance we have listed a number of providers here:

  • Columbus Direct: www.columbusdirectuk.co.uk
  • World Nomads: www.worldnomads.com
  • American Express: www.americanexpress.com
  • Allianz: www.allianztravelinsurance.com

Athens Insiders will not be held responsible for the services of other companies.

Terms and conditions for Multi-day Package Vacations Tours

PACKAGE INCLUSIONS

Taxes
VAT 23% and all legal taxes

Accommodation

Prices are per person and based on two persons sharing a twin-bedded room at 4* hotel with private bath or shower including breakfast. Ability to book single rooms –upon availability and prior notice- but keep in mind that these are more costly smaller than twin-bedded rooms. Availability of triple and quad rooms is limited. Note: Triple rooms usually consist of one double bed and the third bed may be a ‘roll-away’ bed that is most times could limit space in the room.

Tour Leader
All tours and excursions are conducted by an English speaking Insider guide. He is available for the group at all times. The guide will be responsible for all matters subject to the itinerary of the group and will also be there to attend any special needs of the participants. On certain occasions, a second Insider guide will also be present.
Guided tours in archeological sites are conducted by English speaking state licensed guides.

Land transportation/Transfers
Between airports, hotels, railway stations and ports are done with air-conditioned luxury vehicles.
All Transportation with a 9 seated minivan for a group up to 7 people. For 8 people+ there will be a second minivan OR a 16 seats bus (This will depend on the volume of luggage of the participants)
Toll and Gas Expenses are included.
English speaking Insider driver / drivers and driver’s Expenses.

Food and Beverages
Welcome drink upon arrival
Daily breakfast is included and it is continental or buffet breakfast style. In some cases Greek style breakfast is served.
All meals included are stated in the itinerary. Any special meal requirements can be made on a request basis only.
Cooler with bottled water, refreshments and snacks in the minivan on days of excursions

Sightseeing
Entrance fees to archeological sites and museums visited as detailed on each itinerary are included.

Other
24 hour assistance phone number

PACKAGE EXCLUSIONS
Airfare (including internal flights), airport taxes and fees; passport and visa fees; airline fees for checked and/or excess baggage; optional tours, activities and excursions; gratuities; laundry; phone calls; meals and beverages not detailed in the itinerary; items of a personal nature, costs and expenses of the return to your home, other services not stated in the itinerary

PRICING
Prices quoted valid for sale until December 2015 unless otherwise stated or sold out prior. Price is per person and subject to availability.
Prices shown are fully inclusive of taxes, levies and government charges current at time of publication. Prices do not include tips, personal expenses or personal insurance.
Prices shown are for payments made by cash or via credit card payment.
Children from 0-4 years old participate for free, kids from 4 up to 12 years of age participant fees are half-priced (unless otherwise stated).Persons over the age of 12 are obliged to pay the adult rate.

RESERVATIONS, PAYMENTS and DISCOUNTS
Deposit of 30 % of total package price and a final payment at least 45 days prior to scheduled excursion
Payment in full is required at the time of booking for reservations made less than 45 days prior to the scheduled excursion.
Discounts are valid up to 120 days to the scheduled excursion.
“INSIDERS TRAVEL EXPERIENCES” reserve the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods.

CANCELLATION AND REFUNDS
“INSIDERS TRAVEL EXPERIENCES” allow for the eventuality that a customer may need to change or cancel an agreed service. Changing the date of an excursion will incur no penalty, providing notification is received at least 60 days prior to the scheduled excursion and providing other dates are available.
Otherwise, our cancellation policy applies.
No. of days prior to scheduled excursion / Cancellation fee p.p as % of total price
60 or more / 15%
45 / 50%
21 / 0%

No show: No refund
Refunds will be returned within 30 days of the cancellation date.Should “INSIDERS TRAVEL EXPERIENCES” need to cancel an excursion, any payments will be fully refunded.

RESPONSIBILITY
Read Carefully: Responsibility Statement and Liability Disclaimer
This document represents the entire agreement between the participant and the above mentioned provider.
“INSIDERS TRAVEL EXPERIENCES” reserve the right, without penalty, to make changes in the published itinerary and/or to withdraw the program announced, whenever, in their judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of tour participants.
Dates, schedules, program details, and costs, although provided in good faith based on information available at the time of publication of the brochure or catalog, are subject to change and revision.
All participants must ensure they are medically and physically fit for travel.
Participants are required to advise the provider, in advance, of any physical, medical or other special needs that require accommodating.

“INSIDERS TRAVEL EXPERIENCES” reserve the right, without penalty, to decline to accept any person as a participant in a program, or to require any participant to withdraw from the tour at any time, if that individual’s participation poses a direct threat to health or safety.
Since “INSIDERS TRAVEL EXPERIENCES” doesn’t own or manage hotels, carriers, restaurants, vehicles used as such we are not liable for the non-perfomance or improper performance of these thereof we have no responsibility for inconvenience, loss or damage, any cancellations caused by the proprietors or operators.
Participants are encouraged to purchase airline tickets no sooner than 60 days before the program begins to avoid airline cancellation penalties if a tour is canceled or otherwise modified subsequent to the participant’s purchase of those tickets.
Baggage and personal effects are at all times the sole responsibility of the participant. Insiders will not accept liability for any loss or damage to baggage or any of the passenger’s belongings. Passengers should report any lost items to the Insider Guide who will assist in completing a lost property form that can be used for any insurance claim in this matter.

PERSONAL INSURANCE
Personal insurance is not included. It is your responsibility to take out appropriate travel insurance. Although “INSIDERS TRAVEL EXPERIENCES” and its representatives will always strive to ensure safe and enjoyable completion of its tours they cannot be held responsible for the personal safety of participants. Each participant shall be fully responsible for his/her personal health, medical needs and safety.
Allianz Hellas Insurance Company S.A. certifies that “INSIDERS TRAVEL EXPERIENCES” is insured by our Company against liability for Bodily Injuries or Death (including compensation for pain and suffering, moral distress) or Material Damage to third parties, which may occur during daily organized activities in Attica, Epidaurus, Delphi and Nafplio by the insured and which are caused by negligent acts or negligent omissions of the insured, according to the terms and conditions of our policy No 20009932.
It is also covered Bodily Injuries or Death caused by food poisoning during Cooking Courses organized by the insured.
“INSIDERS TRAVEL EXPERIENCES” is not responsible or liable for loss, damage or theft of luggage or personal belongings, illness, disappointments or frustrations while on tour, nor is “INSIDERS TRAVEL EXPERIENCES” responsible for any type of trip interruption due to weather and other unforeseen circumstances To avoid charges for cancellation due to covered reasons, we highly recommend the purchase of comprehensive trip insurance.

All matters arising are subject to the laws of the Hellenic Republic without regard to its conflict of law provisions.

BY REGISTERING FOR THIS PROGRAM THE PARTICIPANT AGREES TO THE RESPONSIBILITY STATEMENT AND LIABILITY DISCLAIMER AND THE TERMS AND CONDITIONS HEREIN.